Is your pricing all-inclusive or will there be additional charges after booking?
Our quotes are all-in. We include origin charges, freight, destination handling, customs clearance, and last-mile delivery in a single transparent figure before you commit. There are no surprise surcharges. If cargo specifications change after booking, we advise you immediately with a revised quote — we never present unexpected invoices.
How do you keep freight rates competitive for smaller shippers?
We aggregate cargo volumes from multiple clients to secure preferential rate commitments with ocean carriers and airlines. This gives smaller shippers access to rates previously available only to large-volume importers. We pass this advantage directly to you — it is central to what makes our LCL and groupage services so cost-effective.
FCL vs LCL — which is better for me?
FCL is a flat rate for exclusive use of a 20ft or 40ft container. LCL is charged per cubic metre and kilogram of actual cargo. For most shipments below approximately 15 CBM, LCL is more cost-efficient. Above that threshold FCL typically becomes more competitive per CBM. Our team will model both options for your specific shipment.
What is the difference between Express and Standard air freight?
Express uses next-flight-out or priority boarding — typically 1-3 days door to door for most intercontinental lanes. Standard uses scheduled services — typically 3-6 days — at a meaningfully lower rate. We also offer a Sea-Air bridge combining ocean freight to a transit hub with air freight to destination, reducing air cost by 30-50% while maintaining a competitive delivery window.
Can you handle buyer’s consolidation from multiple suppliers?
Yes — buyer’s consolidation is one of our core services. We coordinate pickup from multiple factory or warehouse locations, consolidate at a designated CFS, conduct a condition check, and ship as a single container. One shipment, one set of documentation, one invoice — at a significantly lower per-unit freight cost.
How do I track my shipment once it has been booked?
Use the Track Shipment tool with your bill of lading, air waybill, or shipment reference. You will receive automatic milestone updates at: cargo collection, export clearance, vessel departure, estimated arrival, import clearance, and final delivery. Your dedicated contact is also available directly for any specific query.
What happens if my cargo is delayed during transit?
We monitor all active shipments continuously and flag exceptions as they emerge. When we identify a potential delay — vessel schedule change, port congestion, customs query — we contact you immediately with a clear explanation and our recommended course of action. You will never discover a problem through your own research. Our team owns the resolution.
Can you ship dangerous goods (DG / hazardous materials)?
Yes. We are certified for dangerous goods by both ocean (IMDG) and air (IATA). Our team manages UN classification, packing group assignment, packaging compliance, labelling, placarding, and all required shipping documents. Please include all UN numbers and technical names when requesting a DG quote — accurate declaration is essential and a legal requirement.
What customs documentation will I need to provide?
Requirements vary by commodity, country, and trade lane. For most standard shipments you will need: commercial invoice, packing list, and applicable certificates of origin or product compliance certificates. Our customs team will confirm the full document checklist for your specific cargo at time of booking, and advise on anything that needs preparation in advance.
ISO tank vs flexibag — which should I use for bulk liquid?
An ISO tank is a stainless steel pressure vessel suitable for both hazardous and non-hazardous liquids — reusable, capable of -40°C to +130°C. A flexibag is a single-use polyethylene bladder holding up to 24,000 litres in a standard 20ft container, suitable only for non-hazardous liquids. Flexibag is more cost-effective for non-hazardous products like edible oils, juices, and wine. ISO tanks are required for classified hazardous liquids or products requiring a high-integrity pressure vessel.
Can you ship oversized or out-of-gauge project cargo?
Yes. We handle OOG and heavy-lift project cargo as a specialist service — flat-rack and open-top container arrangements, route surveys, permit applications, heavy-lift crane coordination, and port authority liaison. Project cargo requires detailed planning before the cargo moves. Please provide full dimensions, weight, and destination details as early as possible so we can assess routing and equipment requirements.