{"id":2665,"date":"2026-06-22T09:41:32","date_gmt":"2026-06-22T09:41:32","guid":{"rendered":"https:\/\/fly-logistic.com\/w\/?page_id=2665"},"modified":"2026-06-23T08:00:16","modified_gmt":"2026-06-23T08:00:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fly-logistic.com\/w\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2665\" class=\"elementor elementor-2665\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76f9804 e-flex e-con-boxed e-con e-parent\" data-id=\"76f9804\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a814bff elementor-widget elementor-widget-text-editor\" data-id=\"a814bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section id=\"custom-faq-section\">\n    <style>\n        \/* 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.faq-toggle {\n                width: 36px;\n                height: 36px;\n            }\n        }\n    <\/style>\n\n    <div class=\"faq-page-wrapper\">\n        \n        <div class=\"faq-sidebar\">\n            <h2>Frequently Asked Questions<\/h2>\n            <p>Everything you need to know before you ship. Answers covering pricing, services, compliance, and special cargo.<\/p>\n            \n            <div class=\"faq-contact-box\">\n                <p>Need more information?<\/p>\n                <a href=\"mailto:info@fly-logistic.com\">\n                    info@fly-logistic.com\n                <\/a>\n            <\/div>\n        <\/div>\n        \n        <div class=\"faq-list\">\n            \n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    Is your pricing all-inclusive or will there be additional charges after booking?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    Our quotes are all-in. We include origin charges, freight, destination handling, customs clearance, and last-mile delivery in a single transparent figure before you commit. There are no surprise surcharges. If cargo specifications change after booking, we advise you immediately with a revised quote \u2014 we never present unexpected invoices.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    How do you keep freight rates competitive for smaller shippers?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    We aggregate cargo volumes from multiple clients to secure preferential rate commitments with ocean carriers and airlines. This gives smaller shippers access to rates previously available only to large-volume importers. We pass this advantage directly to you \u2014 it is central to what makes our LCL and groupage services so cost-effective.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    FCL vs LCL \u2014 which is better for me?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    FCL is a flat rate for exclusive use of a 20ft or 40ft container. LCL is charged per cubic metre and kilogram of actual cargo. For most shipments below approximately 15 CBM, LCL is more cost-efficient. Above that threshold FCL typically becomes more competitive per CBM. Our team will model both options for your specific shipment.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    What is the difference between Express and Standard air freight?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    Express uses next-flight-out or priority boarding \u2014 typically 1-3 days door to door for most intercontinental lanes. Standard uses scheduled services \u2014 typically 3-6 days \u2014 at a meaningfully lower rate. We also offer a Sea-Air bridge combining ocean freight to a transit hub with air freight to destination, reducing air cost by 30-50% while maintaining a competitive delivery window.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    Can you handle buyer\u2019s consolidation from multiple suppliers?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    Yes \u2014 buyer\u2019s consolidation is one of our core services. We coordinate pickup from multiple factory or warehouse locations, consolidate at a designated CFS, conduct a condition check, and ship as a single container. One shipment, one set of documentation, one invoice \u2014 at a significantly lower per-unit freight cost.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    How do I track my shipment once it has been booked?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    Use the Track Shipment tool with your bill of lading, air waybill, or shipment reference. You will receive automatic milestone updates at: cargo collection, export clearance, vessel departure, estimated arrival, import clearance, and final delivery. Your dedicated contact is also available directly for any specific query.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    What happens if my cargo is delayed during transit?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    We monitor all active shipments continuously and flag exceptions as they emerge. When we identify a potential delay \u2014 vessel schedule change, port congestion, customs query \u2014 we contact you immediately with a clear explanation and our recommended course of action. You will never discover a problem through your own research. Our team owns the resolution.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    Can you ship dangerous goods (DG \/ hazardous materials)?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    Yes. We are certified for dangerous goods by both ocean (IMDG) and air (IATA). Our team manages UN classification, packing group assignment, packaging compliance, labelling, placarding, and all required shipping documents. Please include all UN numbers and technical names when requesting a DG quote \u2014 accurate declaration is essential and a legal requirement.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    What customs documentation will I need to provide?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    Requirements vary by commodity, country, and trade lane. For most standard shipments you will need: commercial invoice, packing list, and applicable certificates of origin or product compliance certificates. Our customs team will confirm the full document checklist for your specific cargo at time of booking, and advise on anything that needs preparation in advance.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    ISO tank vs flexibag \u2014 which should I use for bulk liquid?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    An ISO tank is a stainless steel pressure vessel suitable for both hazardous and non-hazardous liquids \u2014 reusable, capable of -40\u00b0C to +130\u00b0C. A flexibag is a single-use polyethylene bladder holding up to 24,000 litres in a standard 20ft container, suitable only for non-hazardous liquids. Flexibag is more cost-effective for non-hazardous products like edible oils, juices, and wine. ISO tanks are required for classified hazardous liquids or products requiring a high-integrity pressure vessel.\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\">\n                    Can you ship oversized or out-of-gauge project cargo?\n                    <div class=\"faq-toggle\"><\/div>\n                <\/div>\n                <div class=\"faq-answer\">\n                    Yes. We handle OOG and heavy-lift project cargo as a specialist service \u2014 flat-rack and open-top container arrangements, route surveys, permit applications, heavy-lift crane coordination, and port authority liaison. Project cargo requires detailed planning before the cargo moves. 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